Sunday 3 June 2012

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Operations Management's Syllabus

CHAPTER 1 : OPERATIONS AND PRODUCTIVITY
·         What Is Operations Management? 
·         Organizing to Produce Goods and Services
·         Why Study OM?
·         What Operations Managers Do
·         Exciting New Trends in Operations
·         The Productivity Challenge
·         Ethics and Social Responsibility
CHAPTER 2: OPERATIONS STRATEGY IN A GLOBAL ENVIRONMENT
·         A Global View of Operations
·         Developing Missions and Strategies
·         Ten Strategic OM Decisions
·         Issues in Operations Strategy
·         Strategy Development and Implementation
CHAPTER 3: PROJECT MANAGEMENT
·         The Importance of Project Management
·         Project Planning
·         Project Scheduling
·         Project Controlling
·         Project Management Techniques: PERT and CPM
·         Determining the Project Schedule
·         Variability in Activity Times
·         A Critique of PERT and CPM
CHAPTER 4: FORECASTING
·         What Is Forecasting?
·         Types of Forecasts
·         The Strategic Importance of Forecasting
·         Seven Steps in the Forecasting System
·         Forecasting Approaches
·         Time-Series Forecasting
·         Monitoring and Controlling Forecasts
·         Forecasting in the Service Sector.
CHAPTER 5 : DESIGN OF GOODS AND SERVICES
·         Goods and Services Selection
·         Generating New Products
·         Product Development
·         Documents for Production
·         Transition to Production
CHAPTER 6: MANAGING QUALITY
·         Quality and Strategy
·         Defining Quality
·         International Quality Standards
·         Total Quality Management
·         Tools of TQM
·         The Role of Inspection
CHAPTER 7 : PROCESS STRATEGY
·         Four Process Strategies
·         Process Analysis and Design
·         Selection of Equipment and Technology
·         Production Technology
·         Technology in Services
·         Process Redesign
·         Ethics
CHAPTER 8 : LOCATION STRATEGIES
·         The Strategic Importance of Location
·         Factors That Affect Location Decisions
·         Methods of Evaluating Location Alternatives
·         Service Location Strategy
CHAPTER 9: LAYOUT
STRATEGIES
·         The Strategic Importance of Layout Decisions
·         Types of Layout
·         Office Layout
·         Retail Layout
·         Warehousing and Storage Layouts
·         Fixed-Position Layout
·         Process-Oriented Layout
·         Repetitive and Product-Oriented Layout
CHAPTER 11 : SUPPLY CHAIN MANAGEMENT
·         Supply Chain Economics
·         Supply Chain Strategies
·         Managing the Supply Chain
·         Vendor Selection
·         Logistics Management
·         Distribution Systems
·         Measuring Supply Chain Performance
CHAPTER 12 : INVENTORY MANAGEMENT
·         Functions of Inventory
·         Inventory Management
·         Inventory Models
·         Inventory Models for Independent Demand
CHAPTER 13 : AGGREGATE PLANNING
·         The Planning Process
·         The Nature of Aggregate Planning
·         Aggregate Planning Strategies
·         Methods for Aggregate Planning

CHAPTER 14 : MATERIAL REQUIREMENTS PLANNING (MRP) AND ERP
·         Dependent Demand
·         Dependent Inventory Model Requirements
·         MRP Structure
·         MRP Management
·         Enterprise Resource Planning (ERP)
CHAPTER 15: SHORT-TERM SCHEDULING
·         The Strategic Importance of Short-Term Scheduling
·         Scheduling Issues
·         Scheduling Process-Focused and Repetitive Facilities
·         Loading Jobs
·         Sequencing Jobs
·         Theory of Constraints
CHAPTER 16 : JIT AND LEAN OPERATIONS
·         Just-in-Time, the Toyota Production System, and Lean Operations
·         JIT Scheduling
·         JIT Quality
·         Toyota Production System
·         Lean Operations
·         Lean Operations in Services

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